Warranty

Warranty Coverage & Claims

Every product we sell carries its manufacturer's warranty — often 10 to 25 years. Here's what's covered, for how long, and exactly how to make a claim.

Start a Warranty ClaimTechnical Support
How it works

Covered by the Manufacturer, Supported by Us

Solar equipment carries long manufacturer warranties, and the manufacturer is who honours them. We don't add a separate warranty on top — what we do is help you use the one you have: identifying the right contact, putting the claim together, and following it through. That help doesn't expire.

25 years power · 12 years product

Solar panels

LONGi, JA Solar and Canadian Solar panels carry a 25-year linear power output warranty and a 12-year product warranty. Register your panels with the manufacturer after installation.

5–12 years

Inverters

Sol-Ark, EG4, LuxPower, Growatt, Solis, APsystems and Hoymiles inverters are typically 10–12 years, with extensions available from some manufacturers. Microinverters usually carry the longest terms.

10 years typical

Batteries

EG4, Pytes, Pylontech, Discover and FoxESS lithium batteries are generally warranted 10 years or a stated throughput, whichever comes first. Keep them within their rated temperature range — cold-charging damage isn't covered.

10–25 years

Racking & mounts

Fast-Rack roof and GMX ground-mount hardware carries structural warranties against defects and corrosion. Follow the published install instructions; incorrect installation voids structural cover.

Transit damage is not a warranty matter. Damage that happens in shipping is a carrier claim with a short window, and it is handled completely differently. Inspect your delivery before you sign and report damage within 48 hours — see Damaged on Arrival.
Making a claim

What to Do if Something Fails

Contact us first. Many faults turn out to be settings, wiring or a firmware update. We'll help you check before anything is shipped anywhere.
Gather the details. Your order number, the model and serial number, when it was installed, what it's doing, and any error codes or screenshots.
We open the claim with the manufacturer. We know who to contact and what they need, and we stay on it with you.
Replacement or repair. The manufacturer decides the remedy under their terms — repair, replacement, or a prorated credit on panels.
Good to know

Keeping Cover Intact

  • Register your equipment with the manufacturer after installation where they ask for it.
  • Keep your documents — order number, invoice, serial numbers and install date. Claims need them.
  • Install to code and to spec. Grid-tied systems need permits, inspection and utility approval; improper installation is the most common reason a claim is refused.
  • Respect the environmentals. Don't charge lithium below freezing without built-in heating, and keep equipment within its rated range.
  • Freight costs on a replacement are set by the manufacturer's policy and vary by brand.
Not sure if it's a warranty issue?
Ask us. Technical support is free for as long as you own the system, whether or not the fault turns out to be covered.
Submit a Support Ticket